Cancellation policy

Cancellation policy / Right of cancellation

You have the right to cancel this contract within 14 days without providing reasons. The cancellation period shall be fourteen days from the date on which you or a third party named by you, who is not the carrier, takes or took possession of the last goods. In order to exercise your cancellation right, you must notify us (optrel AG, Industriestrasse 2, 9630 Wattwil, Tel.: +41 71 987 4200, Fax: +41 71 987 4299, e-mail: by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to cancel this contract. You may use the enclosed model cancellation form. It is, however, not prescribed. In order to comply with the cancellation period, it is sufficient that the notification of the exercise of the cancellation right is sent to us prior to expiry of the cancellation period.


Consequences of cancellation

If you cancel this contract, we shall reimburse all the payments received from you, including the delivery costs (with the exception of the additional costs arising from your choosing another type of delivery than the standard delivery offered by us) without delay no later than fourteen days from the date on which the notification regarding your cancellation of this contract was received by us. For this reimbursement, we shall use the same payment method that you used in the original transaction unless explicitly agreed with you otherwise. Under no circumstances whatsoever will fees be charged in respect of this reimbursement. We may refuse reimbursement until we have received the returned goods or until you have provided proof that the goods have been sent back depending on which is the earlier point in time. The customer is only required to disclose the use of the goods if this precludes a loss of value on the part of optrel AG. If the goods received cannot be returned in whole or in part, or can only be returned in a deteriorated condition, the customer must compensate optrel AG for the loss in value. This does not apply to the surrender of goods if the deterioration of the goods is exclusively due to their inspection - as would have been possible for the customer in a retail shop, for example. In all other respects, the customer can avoid the obligation to pay compensation by not using the goods as if they were the customer’s property and by refraining from doing anything that could impair their value. You shall return or hand over the goods to us without delay and, in all cases, no later than within fourteen days from the date on which you inform us of the cancellation of this contract. The time limit shall be complied with if you mail the goods prior to expiry of the period of fourteen days. The buyer shall bear the costs of returning the goods. End of cancellation policy


General remarks

Kindly avoid damaging and soiling the goods. Please return the goods in their original packaging with all their accessories and with all their packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.

Return the goods to us only with sufficient postage.

Please note that the aforementioned paragraphs 1-2 are not a prerequisite for the effective exercise of the right of cancellation.


Cancellation form

If you would like to cancel the contract, please complete this form and return it to:

optrel AG
Industriestrasse 2
9630 Wattwil

Fax: +41 71 987 4299
E-mail: info(at)

Use of this form is not a prerequisite for valid cancellation.

Cancellation form to download:

Cancellation form